Effective Date: January 1, 2025
This Shipping Policy explains how orders placed with Journey XX are processed and shipped.
1. Order Processing
Orders are processed within 2–5 business days after payment is received. Orders are not shipped on weekends or holidays.
2. Shipping Rates
Shipping rates are calculated at checkout based on destination, order size, and selected shipping method.
3. Delivery Timing
Delivery timeframes vary by location and carrier and are not guaranteed. Journey XX is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
4. Order Tracking
Tracking information is provided once an order has shipped. Please allow time for tracking details to update after shipment.
5. Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Journey XX is not responsible for delays or losses resulting from incorrect or incomplete addresses.
6. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery or the expected delivery date. We may require documentation to assist with a claim.
7. Policy Updates
This Shipping Policy may be updated at any time. Changes will be posted on this page with an updated effective date.
8. Contact Information
For questions regarding shipping, please contact:
Journey XX
13553 SR54, Unit 232
Odessa, FL 33556
United States
Email: info@journeyxx.com
Phone: 904-257-5769 (JRNY)
