Effective Date: January 1, 2025
This policy applies to all purchases made through the Journey XX website.
1. Return Window
Returns are accepted within fourteen (14) days of delivery.
2. Return Eligibility
Returned items must be unused, unworn, unwashed, and in their original condition, with all tags attached. Items that do not meet these conditions will not be accepted.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or discounted items
- Gift cards
- Worn or altered swimwear
4. Return Process
To request a return, contact info@journeyxx.com within fourteen (14) days of delivery. If approved, returned items must be shipped within seven (7) days of approval.
Customers are responsible for return shipping unless the item is defective or incorrect.
5. Refunds
Approved refunds are issued to the original payment method within 7–10 business days after the returned item is received and inspected. Original shipping fees are non-refundable.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, contact info@journeyxx.com within 48 hours of delivery. Photos may be required to support the request.
7. Policy Updates
This policy may be updated at any time. Changes will be posted with an updated effective date.
8. Contact Information
For return or refund questions, please contact:
Journey XX
13553 SR54, Unit 232
Odessa, FL 33556
United States
Email: info@journeyxx.com
Phone: 904-257-5769 (JRNY)